What currency are prices in?
All prices are displayed in Australian dollars (AUD)

Where do items ship from?
Items ship directly from Melbourne, Australia

How much is shipping?
Shipping is calculated based on the weight of your order, and can be seen at the checkout

How long does shipping usually take?
Depending on country of residence, shipping can take anywhere up to 14 working days, further details can be found at the AusPost Shipping Calculator

How can I track my order?
A tracking number will be supplied with your order, and tracking can be found at the AusPost website

Can you change the Customs Value of my shipment?
Yes, however doing so is at your own risk, as the Customs Value is for the insured price of your item. To do so, please tell us the exact value to be marked in the notes section.

Are the items genuine?
All items are guaranteed genuine

I have a question about my order, how can I get in contact?
All inquiries should be directed to sigilsecondhand@gmail.com

Are all your products secondhand?
Most of our products are secondhand, however occasionally we do stock brand new/deadstock items, which will be noted on the product page under condition

Can I exchange/refund an item?
No, all sales are final, no refunds or returns

Do you accept trades?
No, we do not accept trades

Do you buy items?
Typically we only buy items in bulk, if you have several items you are looking to sell email us with a list of your items at sigilsecondhand@gmail.com

Do you have a physical store?
Unfortunately not, however we do occasionally run pop ups in Melbourne, Australia, so keep an eye on our Instagram

I just placed an order, can I cancel it?
If your order has been placed but not yet shipped and you wish to cancel your order, please contact us ASAP for the best chances of cancelling your order. After an order has been shipped, it cannot be cancelled

Which countries do you ship to?
We ship internationally

Which courier will deliver my order?
All our orders are fulfilled with AusPost

Can I change the address that my order is shipped to?
If your order has not yet been shipped, contact us ASAP with any changes you wish to make to your order